This Personal Data Security Policy (hereinafter – the Security Policy) applies to all information that the FlowerShop online store located on the domain name www.flowershop.com.ua can receive about the User while using the Internet store website, programs and online store products.
1. DEFINITION OF TERMS
1.1. The following terms are used in this Security Policy:
1.1.1. “Administration of the site of the online store (hereinafter referred to as the Site Administration)” – authorized employees to manage the site, who organize and (or) process personal data, and also determine the purposes of processing personal data, the composition of personal data to be processed, actions (operations) committed with personal data.
1.1.2. “Personal data” – any information relating directly or indirectly to a specific or identifiable individual (subject of personal data).
1.1.3. “Processing of personal data” – any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
1.1.4. “Confidentiality of personal data” is a mandatory requirement for the Operator or other person who has gained access to personal data to prevent their dissemination without the consent of the subject of personal data or other legal grounds.
1.1.5. “User of the site of the online store (hereinafter referred to as the User)” – a person who has access to the Site via the Internet and uses the Site of the online store.
1.1.6. “Cookies” is a small piece of data sent by a web server and stored on the user’s computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site.
1.1.7. “IP-address” is a unique network address of a node in a computer network built using the IP protocol.
2. GENERAL PROVISIONS
2.1. User’s use of the online store website constitutes acceptance of this Policy and the security of personal data processing environment for the user.
2.2. In case of disagreement with the terms of Security Policies The user should stop using the Web Store.
2.4. Administration of this site does not verify the accuracy of personal information provided by users of Internet shopping site.
3. SUBJECT OF THE SECURITY POLICY
3.1. This Security Policy establishes the obligations of the Administration of the website of the online store for non-disclosure and provision of a regime for protecting the confidentiality of personal data that the User provides at the request of the Administration of the site when registering on the website of the online store or when placing an order to purchase the Goods.
3.2. Personal data allowed for processing under this Security Policy is provided by the User by filling out the registration form on the FlowerShop website in the “personal account” section and includes the following information:
3.2.1. surname, name, patronymic of the User;
3.2.2. User’s contact phone number;
3.2.3. e-mail address (e-mail);
3.2.4. delivery address of the Goods;
3.3. The online store protects Data that is automatically transmitted during the viewing of ad units and when visiting pages on which the statistical script of the system is installed:
• IP address;
• information from cookies;
• information about the browser (or other program that provides access to the display of advertising);
• access time;
• address of the page on which the ad unit is located;
• referrer (address of the previous page).
3.3.1. Disabling cookies may result in the inability to access parts of the website of the online store that require authorization.
3.3.2. The online store collects statistics on the IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.
3.4. Any other personal information not specified above (purchase history, used browsers and operating systems, etc.) is subject to reliable storage and non-proliferation, except as provided in clauses. 5.2. and 5.3. of this Security Policy.
4. PURPOSES OF COLLECTING PERSONAL USER INFORMATION
4.1. The User’s personal data may be used by the Administration of the website of the online store for the following purposes:
4.1.1. Identification of the User registered on the website of the online store for placing an order and (or) concluding an Agreement for the sale of goods by remote means with FlowerShop.
4.1.2. Providing the User with access to the personalized resources of the Website of the online store.
4.1.3. Establishing feedback with the User, including sending notifications, requests regarding the use of the Website of the online store, the provision of services, processing requests and applications from the User.
4.1.4. Determining the location of the User to ensure security, prevent fraud.
4.1.5. Confirmation of the accuracy and completeness of personal data provided by the User.
4.1.6. Create an account for shopping.
4.1.7. Notifications of the User of the Website of the online store about the status of the Order.
4.1.8. Processing and receiving payments, confirming tax or tax benefits, challenging a payment, determining the User’s right to receive a credit line.
4.1.9. Providing the User with effective customer and technical support in case of problems related to the use of the Website of the online store.
4.1.10. Providing the User with product updates, special offers, pricing information, newsletters and other information on behalf of the online store or on behalf of the partners of the online store.
4.1.11. Implementation of promotional activities.
4.1.12. Providing the User with access to the sites or services of the partners of the online store in order to receive products, updates and services.
5. METHODS AND TERMS OF PROCESSING OF PERSONAL
5.1. The processing of the User’s personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.
5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators, solely for the purpose of fulfilling the User’s order placed on the website of the FlowerShop online store, including the delivery of the Goods.
5.3. The User’s personal data can be transferred to the authorized bodies of state power of Ukraine only on the grounds and in the manner established by the legislation of Ukraine.
5.4. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data.
5.5. The site administration takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
5.6. The site administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.
6. OBLIGATIONS OF THE PARTIES
6.1. The user is obliged:
6.1.1. Provide information about personal data necessary to use the Website of the online store.
6.1.2. Update, supplement the provided information about personal data in case of changes in this information.
6.2. The site administration is obliged to:
6.2.1. Use the information received solely for the purposes specified in clause 4 of this Security Policy.
6.2.2. Ensure the storage of confidential information in secret, do not disclose without the prior written permission of the User, and also do not sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User, with the exception of cl. 5.2. and 5.3. of this Security Policy.
6.2.3. Take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure usually used to protect this kind of information in existing business transactions.
6.2.4. Block personal data related to the relevant User from the moment the User or his legal representative or the authorized body for the protection of the rights of personal data subjects apply or request for the verification period, in case of revealing inaccurate personal data or illegal actions.
7. LIABILITY OF THE PARTIES
7.1. The site administration, which has not fulfilled its obligations, is responsible for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of Ukraine, with the exception of cases provided for in cl. 5.2., 5.3. and 7.2. of this Security Policy.
7.2. In case of loss or disclosure of confidential information, the Site Administration is not responsible if this confidential information:
7.2.1. Became public domain before its loss or disclosure.
7.2.2. Was received from a third party before it was received by the Site Administration.
7.2.3. Was disclosed with the consent of the User.
8. DISPUTE RESOLUTION
8.1. Before going to court with a claim for disputes arising from the relationship between the User of the website of the online store and the Administration of the site, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute).
8.2. The recipient of the claim, within 30 (thirty) calendar days from the date of receipt of the claim, notifies the applicant of the claim in writing about the results of the consideration of the claim.
8.3. If an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of Ukraine.
8.4. The current legislation of Ukraine applies to this Security Policy and the relationship between the User and the Site Administration.
9. ADDITIONAL TERMS
9.1. The site administration has the right to make changes to this Security Policy without the consent of the User.
9.2. The new Security Policy comes into force from the moment it is posted on the Website of the online store, unless otherwise provided by the new version of the Security Policy.
9.3. All suggestions or questions about this Security Policy should be reported by e-mail specified in the contacts section.
When you register on our site in order to receive services, any reference information or feedback, you automatically consent to the processing of your personal data by us, as well as other information: storage, use and collection. We guarantee that your personal and personal data will never be transferred to third parties.
All specified personal data, such as:
• E-mail address,
• Your name,
• contact phone number
We only use to contact you in the following cases: providing information about current promotions or new services/products, answering questions, processing your applications.
Processing of personal information using cookies
In some cases, our website and its pages use so-called cookies. Cookies do not harm your computer and do not contain viruses. The purpose of cookies is to make our website more user-friendly, efficient and secure. Cookies are small text files that are placed on your computer and stored in your browser. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after you leave our site. Other cookies will be archived on your device until you delete them. These cookies enable us to recognize your browser the next time you visit our website. You can adjust your browser settings to be notified every time a cookie is placed, so that you can only accept cookies in certain cases, or exclude the acceptance of cookies for certain situations or in general, and activate the automatic deletion of cookies when you close your browser. If you disable cookies, the functionality of this website may be limited. Cookies required to complete an electronic communication transaction or to provide certain functions that you want to use (for example, shopping cart functions). The website operator has a legitimate interest in storing cookies to ensure a technically error-free and optimized service for the operator.